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FAQs

At Almond House we have it in our philosophy to serve our customers the freshest sweets and savories, hence we ensure that we only show case products that have a good shelf life and will reach your destination in the best condition.

Typically any sweet and savoury is consumable only for a specified period of time. It varies from product to product, depending upon the ingredients and storage conditions.

Keeping this aspect in mind we at Almond House only recommend “Fresh For” for minimum number of days. For eg: If sweet A is consumable for 10 days, we only recommend it as “Fresh For” 6 days, to ensure our customers enjoy the sweets / products at its best.

Yes, we are store and a most popular brand of sweets in Hyderabad, We manufacture our own products and ship them through our logistics partners, thereby we ensure that you get the freshest product and in the shortest possible time.

We aim to have your order delivered in 3-5 days. However, the actual timeframe for delivery is dependent on your location, the location of your chosen product and other logistical factors.

If you choose products across categories such as sweets and savouries, then each it will packedin its most appropriate packaging and ship them to you at the same time. All food products come directly from ALMOND HOUSE to your doorstep.

We take care to package your products appropriately to ensure that the order is received in the best possible condition. Hard corrugated boxes and bubble wrap/crushed paper are generally used to pack the original packet from the vendor. In select cases such as chocolate being shipped in warmer months, we also try to use enhanced packaging for temperature control.

We have tie-ups with India`s best courier delivery services. Your order is picked and delivered directly to your doorstep by the representatives of our reputed delivery partners.

Our partner logistics partners ensure the speediest delivery. This ensures the longest possible shelf life for the order. Our intention is that you should have enough time to consume your product at the estimated time of delivery.

The final price for your order has the following components:

-Price of the product inclusive of its packaging & the applicable GST

- Shipping charge for costs incurred towards logistics inclusive of the applicable GST

You can pay for your order using all payment options such as credit card, net banking, debit cards, wallets, UPI et al available on our payment gateway Razorpay.

No CASH ON DELIVERY is Available.

If you would like to order larger quantities of any product, please contact us on

info@almondhouse.com and we will service the same at the best possible bulk quantity prices

On every product detail page there is a pin code check option. Please enter your pin code against your selected product to find if the product can be delivered to the location. Additionally, at the time of checkout based on entered parameters our system will process the eligibility of the order. We restrict the delivery of certain products with lower shelf life to most metro pin codes only. This is to ensure timely delivery. e.g. Products such as Brownies are currently restricted to metro delivery only.

Please mail us your product/service feedback a care@almondhouse.com quoting your order number. We will be in the best position to resolve any queries if you present relevant photographic evidence within 24 hours of the package being delivered to you/your address over e-mail to care@almondhouse.com

We will review the pictures of the shipment and individual pictures of the boxes and products contained withinthe packaging with our logistics partners for resolution.

If the claim is found genuine by us, and the Courier Partner, we will issue a coupon code for a suitable amount. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be en-cashed or refunded.

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In case of any query/clarification/feedback, please e-mail us at care@almondhouse.com and we will promptly respond to you.